Privacy Policy

1. Who We Are

Nana's Baby Essentials is a baby store and baby registry platform serving families in Nigeria through our website, customer support channels, and physical store locations. On this website, "we", "our", and "us" refer to Nana's Baby Essentials.

Contact details:
Email: nanasbabyessentials@gmail.com
Phone / WhatsApp: +234 802 474 0159
Mainland Store: 71 Ogunlana Drive, Surulere, Lagos
Island Store: Block A4 Shop 844/845, HFP Eastline Shopping Complex, Abraham Adesanya Bus Stop, Ajah, Lagos

2. Scope Of This Policy

This Privacy Policy applies to information collected through:

• our online store and product pages;
• baby registry creation, sharing, and guest gifting pages;
• customer account registration and dashboard features;
• checkout and delivery selection flows;
• newsletter subscriptions and campaign communications;
• our blog and customer support communications; and
• social sign-in, including Google authentication.

3. Information We Collect

Depending on how you use the site, we may collect the following categories of information:

• Account information: full name, email address, phone number, password credentials handled through our authentication provider, and account status.
• Profile and shipping information: delivery name, phone number, address, city, state, and saved shipping preferences.
• Order information: products selected, quantities, pricing, shipping tier selected at checkout, order history, cancellation status, and delivery-related information.
• Payment-related information: payment references, transaction status, amounts paid, and limited payment verification details from our payment processor. We do not store your full card number or card security code on our website.
• Registry information:registry name, due month, baby gender, shared registry code, product selections, contribution history, gift messages, and the registry owner's shipping address where required for fulfillment.
• Communications data: support messages, newsletter subscription status, campaign contact records, and any details you send to us by email, WhatsApp, or forms.
• Google sign-in data:when you use Google authentication, we may receive your Google-linked email address, name, and account identifier needed to create or sign you into your Nana's Baby Essentials account.
• Device and usage data: browser type, approximate device information, IP-related request data, page interactions, and analytics or performance data collected through hosting and monitoring tools.
• Cookies and local storage data: cookie consent preference, cart state, session data, and similar website functionality data.

4. How We Use Your Information

We use personal information to operate and improve Nana's Baby Essentials, including to:

• create and manage customer accounts;
• authenticate users, including through Google sign-in;
• create, manage, and share baby registries;
• process orders, contributions, and checkout confirmations;
• apply shipping tiers and delivery-related fees selected by the customer;
• communicate about orders, registries, support requests, and account changes;
• send newsletters or campaigns where you have subscribed or where we have another valid basis to contact you;
• prevent fraud, abuse, duplicate payments, and misuse of the platform;
• maintain records for accounting, operations, customer support, and legal compliance; and
• analyze performance, diagnose errors, and improve site functionality.

5. Google Sign-In Specific Disclosure

If you choose to sign in with Google, we use the information supplied by Google only to authenticate you, create or maintain your account, and support your use of the Nana's Baby Essentials website and services. We do not sell Google user data.

Google may also process your information according to its own privacy terms. We recommend that you review Google's privacy documentation if you use that sign-in method.

6. Payments

Payments and payment verification are handled through third-party payment infrastructure, including Paystack for supported transactions. We receive transaction references, payment status, amounts, and limited reconciliation data needed to confirm and manage orders, registry contributions, or partial registry funding. Sensitive card details are handled by the payment processor rather than stored directly in our site database.

7. Cookies, Analytics, And Similar Technologies

We use cookies and related storage technologies for essential site functionality and, where enabled, analytics.

• Essential technologies help keep you signed in, remember cart activity, maintain security, and preserve preferences such as cookie consent.
• Analytics or performance technologies may help us understand site usage, diagnose issues, and improve performance.

You can manage your cookie preference through our site's consent tools where available, but disabling certain cookies may affect core functionality.

8. When We Share Information

We do not sell your personal information. We may share personal information with service providers and partners only as needed to operate Nana's Baby Essentials, such as:

• authentication, database, and storage providers;
• payment processors and payment verification services;
• website hosting, deployment, analytics, or monitoring providers;
• email or communication service providers used to send transactional or marketing messages; and
• professional advisers or authorities where disclosure is required by law, legal process, or to protect our rights and users.

Public registry pages are intentionally shareable. If a registry owner shares a registry link, visitors with the link may see the registry content made available on that public page.

9. Data Retention

We retain data for as long as reasonably necessary for account management, order history, registry administration, customer support, fraud prevention, legal obligations, and business recordkeeping. Some records may remain in backup, accounting, operational, or audit systems even after an account is closed or disabled.

10. Security

We use administrative, technical, and operational measures intended to protect personal information. However, no website, database, or transmission method is completely secure. You should keep your password confidential and contact us immediately if you believe your account has been compromised.

11. Your Choices And Rights

Subject to applicable law, you may request to:

• access or correct your personal information;
• update your saved profile or shipping details through your dashboard where available;
• unsubscribe from newsletters or marketing campaigns;
• request account deletion or restriction of processing; or
• ask questions about how your data is used.

To make a request, please contact us using the details in this policy. We may need to verify your identity before processing certain requests.

12. Children

Nana's Baby Essentials sells products for babies and families, but our website and account features are intended for parents, guardians, gift buyers, and adult users. We do not knowingly invite children to create accounts or submit personal information directly through the site.

13. International Processing

Some of our service providers may process or store data outside Nigeria. By using our site, you understand that information may be transferred to infrastructure operated by our service providers, subject to applicable safeguards and provider terms.

14. Changes To This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, technical, or service changes. The latest version will always be posted on this page with its effective update date.

15. Contact Us

If you have questions about this Privacy Policy, our data practices, or your account, contact Nana's Baby Essentials at nanasbabyessentials@gmail.com or by phone/WhatsApp at +234 802 474 0159.

You can also review our Terms of Service for the rules that apply to the use of this website.